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Frequently Asked Questions

Who am I buying from?
Fragrance Express specializes in upscale and hard to find fragrances. We have been a leading seller of designer fragrances for 30 years, selling you at the lowest possible prices.

What is your Shipping Policy?
Shipping is calculated by weight. We only ship with TRACKING by USPS AND UPS - No AIRMAIL - No PARCEL POST.

Do you ship internationally?
Yes

What is your Return Policy?
Please be advised that we only replace defective items within seven days of the delivery date. When we receive the returned item we will immediately replace your item if available. Otherwise, we will refund your purchase less shipping and handling. All returns will be charged a 20% restock fee. Please call 1-(800) FRAGRANCE first for a return authorization.

What Customer Service help do you offer?
Please call 1-(800) FRAGRANCE or email us at questions@fragranceexpress.com

 
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